Code of Practice

At Totally Dog Network we take our obligations very seriously and strive to deliver to the highest standards.

  1. We have a duty of care to our clients to deliver a safe, fair, honest, responsible and reliable service at all times.

  2. We will only deliver kind, ethical and dedicated ongoing support to our clients.

  3. We will observe a force and fear free philosophy.

  4. We will work with a professional supportive community and receive ongoing coaching and training to ensure continued development.

  5. We have a duty of care to our clients and members of the public to meet appropriate health and safety measures.

  6. We will comply with the terms and condition set out by the company.

  7. We will set fair pricing and give ample notice, as per our terms and conditions, should these prices change.

  8. We will, to the best of our ability and excluding outside or uncontrollable influences, execute all services within the agreed timescale.

  9. We will keep records of services provided, as legally required, and document all transactions and communications between our clients and the business for the welfare and protection of both parties.

  10. We will handle all complaints promptly, fairly, in a logical manner and within a reasonable timeframe.  A copy of our Complaints Procedure is available upon request.

  11. We will notify all clients if and when the terms and conditions and/or code of practice are amended/updated.

  12. We will keep all data strictly confidential and ensure GDPR requirements are fully met in accordance with the ICO, which can be viewed at https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/ Our Privacy Policy is available at Privacy Policy – Totally Dog Network.

  13. We will show due diligence to protect our customers and our company in any way appropriate.

  14. We will manage the business entirely within the English law, meaning the legal system administered by the courts in England and Wales.